Thank you for visiting www.fullycharged.com (the ‘Website’).The Website is subject to Terms and Conditions and we ask that our visitors (‘Visitor’,‘You’) read these carefully.
The Website is owned and managed by Fully Charged Ltd (‘FullyCharged’), a company registered in England and Wales (company number 08047089). The registered address is Fully Charged Ltd, Henwood House, Henwood, Ashford, Kent, TN24 8DH. Our VAT number is 169 8717 47.
The use of this Website is governed by the terms and conditions set forth below. The use of the Website by You indicates your acceptance of these terms and conditions and any placement of an order to Fully Charged indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Fully Charged. Fully Charged reserves the right to make changes to this website and these terms and conditions at any time.
Copyright & Trademark Notice
This website is owned and operated by Fully Charged. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Fully Charged. All audio and video clips are the sole property of Fully Charged or their respective content providers. All software used on the website is the sole property of Fully Charged or those supplying the software. You may use the content of this website only for the purpose of exploring this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Fully Charged. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
For retail goods and services related to bicycles, “Fully Charged” and the Fully Charged logo are trademarks of Fully Charged Ltd, Henwood House, Henwood, Ashford, Kent, TN24 8DH.
Disclaimer and Limitation of Liability as to Products Sold
All of Fully Charged products are guaranteed against defects in accordance with the manufacturer’s warranty from the date of purchase. Except as expressly stated herein, Fully Charged makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Fully Charged website or in store. Except as expressly stated herein, Fully Charged expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for purpose. You agree that the sole and exclusive maximum liability to Fully Charged arising from any product sold on the Website or in store shall be the price of the product ordered. In no event shall Fully Charged, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.
Disclaimer and Limitation of Liability as to the Fully Charged Websites
The Website and the materials therein are provided "as is". Fully Charged makes no representations or warranties, either express or implied, of any kind with respect to the Website, their operations, contents, information, materials. Fully Charged expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Fully Charged, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Pricing and Availability
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Fully Charged shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Fully Charged shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Fully Charged shall immediately issue a refund to your credit card account in the amount of the charge.
Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the Total Cost'.
Where Finance or Cycle to Work scheme is chosen as a method of payment, these may not be used in conjunection with any other offer or discount.
Price Match
We understand that you have other options when considering your purchase in today’s competitive marketplace, but we’d love to have you as part of the Fully Charged family. We strive to offer unbeatable service and competitive prices, so if you do find something cheaper elsewhere, do please get in touch, providing proof of a lower price and we’ll do our best to match it. However we ask that the match:
- must be from a UK store (we cannot match overseas retailers)
- must be a from bricks and mortar retail store (store cannot be online-only)
- product must match exactly (colour, size etc)
- product must be in stock and available
We reserve the right to contact the store to confirm the quoted price.
Links Policy
To provide increased value to our Visitors, the Website may contain links to third-party websites and, likewise, third-party websites may contain links to the Website. Fully Charged is not responsible for the availability of, or any content or material contained in, or obtained through, any such third-party websites, nor does Fully Charged recommend, endorse or accept responsibility for the content of any third-party websites. If you decide to access any third-party website linked to the Website, you do so entirely at your own risk.
Communication
By placing an order with us, you become a Fully Charged customer, and we want to make sure you are getting the most out of your eBike. We may contact you for service & maintenance reminders, as well as any potential updates related to your purchase.
General Order Terms
Contracts between Fully Charged and its customers are covered by Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, legislation protecting buyers when buying online or by phone. These do not cover B2B sales, including sales under Cycle to Work schemes. Goods purcahsed with finance are subject to the agreement with the finance provider.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Fully Charged reserves the right at any time after receipt of your order to accept or decline your order for any reason. Fully Charged reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or informationbefore accepting any order. Fully Charged is a retailer to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Fully Charged.
International Warranty Work
If you are purchase internationally and the bike manufacturer does not have a warranty network in your country, you have to organize and fund the return of your bike to Fully Charged. Alternatively, we can send out parts to you (except batteries and motors) and offer skype calls to experienced bike mechanics at our normal work shop rates should it be required.
Cancellations and Returns
All goods and services supplied (including new products and completed services/repairs) must be immediately inspected upon receipt and we must be notified in writing within 48 hours of any apparent faults, defects or other issues. You agree that all communications between us may be via e-mail.
If you wish to cancel an order purchased online, you may do so provided that you exercise your right no longer than 14 days after the day on which you receive the goods.
Your right to return or cancel products does not apply to goods that are custom-built, are ordered to your specification, or that have been clearly personalised. This doesn't affect your statutory rights if goods arefaulty or not as described.
To exercise the right to cancel, you must make contact with Fully Charged and notify of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel, including also your preferred contact details (phone number and email address).
You can cancel by email: info@fullycharged.com, or call +44(0)20711109779,or write to Fully Charged Ltd, Henwood House, Henwood, Ashford, Kent, TN24 8DH .
If you decide to cancel, you should return the goods to use at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply.
Fully Charged reserves the right to make a refund less any costs relating to loss in value as a result of damage, mishandling, or other devaluation though use of the goods. Refunds shall be made within 14 days ofreceipt of the returned goods, made using the same means of payment as used forthe initial order transaction.
In-store Purchases
Contracts relating to all in-store (on-premises) purchases, including B2B sales and those supplied under Cycle to Work schemes are final. Goods purchased with finance are subject to the agreement with the finance provider. Deposits are transferable into store credit, but are not refundable. Returns or cancellations can only be accepted for goods deemed not of satisfactory quality, or that they do not match a model seen or examined as defined by the Consumer Rights Act. All goods should be thoroughly inspected by the customer prior to leaving the premises. Any goods having left the premises are deemed as accepted by the customer.
Cycle Schemes
All cycle scheme providers charge a fee to Fully Charged for acting as middle-man in the transaction. These fees are: Green Commute Initiative 5%, Cyclescheme 10%, Bike2Work 10%, Cycleplus 10%. Fully Charged reserves the right to charge an admin fee when processing cycle scheme vouchers, not greater than those listed above, to cover these fees. Please note that Fully Charged do not make additional profit from this purchase and the additional fee covers only the commission charged. All providers are aware that this fee may be charged.
Derestriction
Customers choosing to ‘derestrict’ their eBike acknowledge the fact that their eBike no longer conforms to EN15194, the European legislation for Electric Pedal Assisted Cycles and as such is illegal for use anywhere other than on private land, with express permission from the landowner.
Such de-restricted eBikes should not be used on the public highway, cycle paths or other publicly accessible routes.
Customers purchasing a de-restriction kit acknowledge their responsibility to use only as directed. Fully Charged accept no liability for customer actions.
Please note that the de-restriction kits are manufactured by a third-party and are not endorsed by Bosch or Yamaha. No warranty is available on these components. Fitment of a de-restriction kit may void any given manufactuer’s warranty.
Software Updates
eBikes are sophisticated machines comprising of both hardware and software. As hardware is maintainted, it is so too necessary to maintain the software element.
Manufactures may from time to time release software updates, modifications, upgrades and supplements which might affect the performance of the product. Software updates are released by the manufacturer (or an associated third party) and as such a product’s performance may be subject to change, without notice.
Fully Charged accepts no responsibility for a product’s performance changing through the course of its use. It is the customer’s sole responsibility to manage software updates and accept the risks of doing so. For more information, consult the manufacturer’s guidance.
Jurisdiction and Governing Law
Your use of this Website and these Terms and Conditions of Use shall be governed by and construed in accordance with the laws of England and Wales and will be deemed to have occurred in England.
You agree that any legal action brought against Fully Charged shall be governed by the laws of England without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Fully Charged website shall be an appropriate federal or county court located in Southern England.
If any of the provisions of these Terms and Conditions of Use are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.
Complaints
If you wish to register a complaint relating to a product or service received from Fully Charged Ltd, please contact us via email at info@fullycharged.com or by post at: Fully Charged, Arch 6 Unit 5, Crucifix Lane, London, SE1 3JW.