eBike Servicing, Repair & Support

FAQ's

• How long will it take for my eBike to arrive?

  We have a wide range of eBikes available in London, with deliveries usually taking up to 5 working days. If a bike is out of stock, contact us for an estimated restock date.

• What is involved with the assembly of my bike with each shipping order?

  Free shipping: The bike arrives 90% assembled, so just unbox it, straighten the handlebars, and tighten them with an allen key. Attach the pedals and tighten with a spanner. Accessories will be fitted if possible, otherwise sent separately. Dedicated courier: An Addison Lee or similar will deliver your fully assembled bike with protective packaging and a smooth delivery experience. Premium delivery: Our team member will bring your fully assembled bike in our electric van, provide a detailed handover, explain features, and give maintenance tips. Cargo Bikes: Collection or delivery options available.

• Can I order online and collect in store?

  Of course! You have the option of ordering any of our products online and collecting them from our store.

• I have purchased an eBike or scooter from another retailer or second hand, I have a problem, can you assist?

  We provide servicing, warranty work, and repairs for bikes purchased from Fully Charged. This policy ensures that our customers receive the best service possible. Additionally, we only stock parts for brands that we sell at Fully Charged. Please note that as the UK's top eBike retailer, we do not sell eScooters and cannot assist with them.

• Can you remove VAT for shipping outside of UK?

  We can remove UK VAT/Tax for certain countries outside of the UK. Contact us to receive an invoice for export without VAT and arrange door-to-door shipping.

• Can I see reviews of Fully Charged?

  Yes, we have over 400 Google Reviews, and also over 150 product reviews on Reviews.io!

• Where should I get my electric bike serviced?

  Whether you’re local to one of our locations, or you live far away, we will provide either physical support to you from our Service Centre or guidance as to where you can get your bike maintained.

• Where do I book to get my eBike serviced?

  https://fullycharged.setmore.com/

• I don't live near you, what happens if there is a problem?

  In the unlikely scenario that you have any issues, you can contact us via our service centre page where you can book an appointment to see one of the technical support teams. All of our eBikes are under a 2 year warranty on any of the electrical components, as well as 5 years on the frame. Most bike shops can work on the regular analogue components and carry any additional spares if needed. As your certified eBike dealer, we can supply them to you or your local bike shop. If you have a Bosch eBike and need a diagnostic, you can look online to see the nearest available expert to your address.

• The 6 month guarantee

  In the unlikely event that you experience a warranty issue with your new eBike and where a simple fix cannot be found remotely, for the first six months we will cover the costs of all warranty service, including return shipping, labour and parts, If you are outside of the six months, just get in touch. As a Fully Charged rider, our Technical Support team is always here to help work with you to find a solution.

• Will you repair my eBike not bought from you?

  At Fully Charged we pride ourselves on putting our riders first, and as such we only repair and maintain eBikes bought by Fully Charged customers. If you have bought an eBike either online or at another retailer, we suggest you speak to them directly to see where you can get your bike seen too. Similarly if you have converted your own eBike from the comfort of home, we cannot be of assistance. We are proud to be an eBike specific retailer, and as such do not cater for any eScooter repairs.

• What kind of maintenance will my eBike require?

  Our phrase we say to every customer during their handover is to ‘keep up’ and not ‘catch up’ when it comes to maintaining your eBike. We always advise you bring your eBike in for a service either to us or another shop locally to you once a year. For more information regarding the type of services we offer, please click here.