eBike Servicing, Repair & Support

You can book your service appointment online here: Fully Charged Service Booking.

Or to book a service at Fully Charged Silverstone, Guildford, New Forest or Cornwall, please contact the store directly.

We primarily service eBikes purchased from Fully Charged. During peak times, we reserve service slots for Fully Charged customers. However, if you own an eBike from another retailer, please contact us to check availability.

Our pricing varies depending on the level of service required:

• Standard Service – £120 (eBikes) / £175 (eCargo bikes)
• Platinum Service – £195 (eBikes) / £250 (eCargo bikes)
• Health Check – £60 (Free within 6 weeks of a new bike purchase)
• Specialist Services (Gocycle, VanMoof, brake servicing, wheel building, etc.) – Prices vary

A Standard Service is ideal for eBikes with light use and includes a full check-up, adjustments, and an eBike software update. A Platinum Service is a more comprehensive option, including a full strip-down, deep clean, and component overhaul.

We recommend a Standard Service every 6-12 months, depending on usage, and a Platinum Service at least once a year for high-mileage riders or those using their eBike for commuting. eCargo bikes require regular maintenance due to their heavier loads.

We offer servicing at all Fully Charged locations. To book a service at Silverstone, Guildford, Cornwall, or New Forest, please contact the store directly. For London Bridge, you can book online via our website.

If you experience any issues with your eBike, you can reach out via our Service Centre page, where you can book an appointment with our Technical Support Team.

All Fully Charged eBikes come with:

• 2-year warranty on electrical components
• 5-year warranty on the frame

For non-electrical issues, most local bike shops can handle standard mechanical repairs. If specific parts are needed, we can supply them directly to you or your local bike shop.

If you experience a warranty issue within six months of purchase, and a remote fix isn’t possible, we cover:

• Labour
• Parts
• Return shipping

After six months, our Technical Support Team is still here to help—just get in touch, and we’ll work with you to find a solution.

At Fully Charged, we only repair and maintain eBikes that we stock, and therefore have the diagnostics, training and parts to offer a premium service.. If you bought your eBike from a manufacturer we don't stock, we recommend contacting the brand directly for servicing options.

We specifically do not repair:

• DIY eBike conversions
• eScooters

We always say: “Keep up, don’t catch up” when it comes to maintenance. To keep your eBike running smoothly, we recommend:

• Annual servicing – Either with us or a trusted local bike shop
• Regular checks – Tyre pressure, brake wear, and drivetrain lubrication

For details on our service packages, check out our Service Menu.